Nicotine-containing e-cigarette products are unapproved pharmaceuticals under Japan's Pharmaceuticals and Medical Devices Act, and selling or transferring them within Japan (including free of charge) is prohibited. The only route permitted by law is personal import by the individual for their own use. We are not a seller of these products; we handle ordering and shipping procedures on your instructions. You are the importer of record.

Goods are shipped directly to you from the country where your designated overseas vendor is located ([dispatch country]). Shipments do not pass through any warehouse of ours, and we hold no product inventory.

Your invoice itemizes the actual product cost (the vendor's listed price), actual international shipping charges, and our service fee separately. We do not set product prices, and we do not offer shipping discounts or free-shipping promotions, as shipping is charged at cost. Any customs duties and import consumption tax are borne by you as the importer.

After your request passes screening (age and quantity verification), we place the order with the vendor. Delivery typically takes about 5–10 business days after the vendor dispatches the goods, excluding customs clearance. If customs or the Regional Bureau of Health and Welfare requires confirmation, additional time will be needed.

A: The tracking number is included in the "Shipping Confirmation Email" we send after your order has been shipped. You can check the status using each carrier's tracking system.